Humane Wildlife Removal MTLPrivacy Policy
English version:
Effective Date: June 8, 2026
Last Updated: June 8, 2026
At Humane Wildlife Removal MTL, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, website (mtlwildliferemoval.ca), phone inquiries, emails, or in-person dealings.
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Quebec privacy laws. By using our services or website, you consent to the practices described here.
1. Information We Collect
We collect personal information that is necessary to provide our humane wildlife removal, exclusion, and prevention services in the Montreal area.
- Contact and Identification Information: Name, phone number, email address, mailing address, and property details (e.g., address of the wildlife issue).
- Service-Related Information: Details about your wildlife problem (e.g., type of animal, location in home/attic), photos or videos you share, appointment notes, and payment information (processed securely via third-party providers like Square or Paystone).
- Website and Technical Information: IP address, browser type, pages visited, and usage data collected automatically through cookies or similar technologies (for analytics and improving our site). We do not collect sensitive health or biometric data unless voluntarily provided in a service context.
- Other: Any information you voluntarily provide during inquiries, quotes, or feedback.
We only collect what is reasonably necessary for our services.
2. How We Collect Information
- Directly from you: Via phone, email, website contact/quote forms, in-person visits, or during service appointments.
- Automatically: Through our website (e.g., log data, cookies for basic functionality and analytics).
- From third parties: Rarely, such as public records or referrals, with your consent where required.
3. How We Use Your Information
We use your personal information for:
- Providing and managing our wildlife removal services (scheduling, performing work, follow-ups, exclusions).
- Communicating with you (quotes, appointments, invoices, updates).
- Processing payments and maintaining business records.
- Improving our website, services, and marketing (e.g., SEO, ads) — with options to opt out of marketing.
- Legal and compliance purposes (e.g., responding to authorities, record-keeping).
- Internal business operations (e.g., accounting, quality control).
We do not sell your personal information.
4. Cookies and Tracking
Our website may use essential cookies for functionality (e.g., session management) and analytics cookies (e.g., via tools like Google Analytics) to understand visitor behavior. You can manage cookie preferences through your browser settings. We do not use tracking for targeted advertising without consent.
5. Sharing Your Information
We may share your information with:
- Trusted service providers (e.g., payment processors like Square/Paystone, subcontractors for specific jobs, or IT/hosting providers) who are bound by confidentiality.
- Legal authorities if required by law (e.g., court orders).
- Professional advisors (e.g., accountants, lawyers) as needed.
We do not share with unrelated third parties for marketing. Any cross-border transfers (if applicable) are protected by appropriate safeguards.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from loss, misuse, or unauthorized access. However, no electronic transmission or storage is 100% secure. We retain your information only as long as necessary for the purposes outlined or as required by law (e.g., tax records).
7. Your Rights and Choices
You have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Withdraw consent (subject to legal or contractual restrictions — this may affect our ability to provide services).
- Request deletion (where applicable).
- Opt out of marketing communications (reply "unsubscribe" or contact us).
To exercise these rights, contact us using the details below. We will respond promptly and may verify your identity.
8. Children's Privacy
Our services and website are not directed at children under 13. We do not knowingly collect data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance.
10. Contact Us
For questions, complaints, or to exercise your rights:
Humane Wildlife Removal MTL
Email: mtlwildliferemoval@gmail.com
Phone: (514) 712-4982
Website: mtlwildliferemoval.ca
Privacy Officer / Responsible Person: Kim Davis
You may also contact the Office of the Privacy Commissioner of Canada if needed.